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Portfolio

Sumit Shrestha

Santa Clara, CA · summitshrestha8@gmail.com

Education

Texas Tech University, Lubbock, Texas
Master of Science in Computer Science · GPA: 4.0
Aug 2022 – May 2024
  • Graduate Assistant: Developed and implemented a web application with a feature-rich admin dashboard using ReactJS, PostgreSQL, ExpressJS, and NodeJS, and utilized data analysis, visualization, and diverse widgets/forms to elevate functionality and user experience.

Skills

Software Development ReactJS, JavaScript, ServiceNow Script, Python, NodeJS, HTML5, CSS3, PHP, SASS & LESS, Bootstrap, AJAX, REST API, GlideAPI, Java, ExpressJS, WordPress
ServiceNow Modules Playbook, SubFlows, Flow Designer, Service Portals, Workspaces, UI Builder
AI & Agents ServiceNow AI Agents, AI Agent Skills Configuration, Virtual Agents, Generative AI (GenAI), Automated Summarization & Response Generation, Search Retrievals, Prompt Engineering
Database & Visualization MySQL, SQL, MongoDB, PostgreSQL, MariaDB Server, RaptorDB
Platform Docker, Agile Scrum, Git and GitHub, JIRA, Visual Studio Code, IntelliJ IDEA, UNIX
UI/UX Figma, Balsamiq, Adobe Creative Cloud, Inclusive Design, Accessibility (WCAG standards)

Experience

ServiceNow Inc.
Software Engineer · Santa Clara, CA
July 2024 – Present
  • Develop and maintain detailed ServiceNow Playbooks for Government Services (Licensing & Permits, Social Benefits, Grant Proposals, Investigations) to ensure consistent, best-practice execution.
  • Implement AI Agents within the ServiceNow platform to automate workflows, streamline case management, and enhance user interactions across multiple government service applications.
  • Configure AI Agent skills to handle common user requests, including information retrieval, form completion, and automated support via virtual agents.
  • Apply Generative AI (GenAI) features to support automatic summarization, response generation, and content suggestions within ServiceNow conversations and workflows.
  • Set up integrations between AI Agents and backend workflows using Flow Designer, Actions, Search Retrievals, and Glide APIs to ensure actions were completed based on user input.
  • Utilize ServiceNow Script, Service Portals, Glide APIs, Flow Designer, Subflows, Decision Tables, and Playbook to develop custom applications, plugins, workflows, and integrations.
  • Collaborate with product owners, designers, and engineers in an Agile Scrum environment to design and deliver accessible, user-friendly government service solutions that meet the needs of internal and external stakeholders.
  • Drive Quality Engineering initiatives, including UI automation, regression and release testing, end-to-end AI workflow validation, and functional/integration testing to ensure application stability and production readiness.
Deerhold Nepal Pvt. Ltd.
FullStack Developer / Associate UI/UX Manager · Kathmandu, Nepal
Dec 2021 – July 2022
  • Led a cross-functional team of 9 members to successfully launch a healthcare product startup called TARA, utilizing the JavaScript library ReactJS, NodeJS, Python, HTML/CSS, Figma for UI/UX design, and PHP.
  • Successfully revamped the company website, focusing on enhancing UI/UX development, and significantly improving page load times and website performance by 53% to 97% according to GTmetrix metrics.
  • Leveraged customer feedback through a feedback loop to drive improvements and boost customer satisfaction metrics.
Cotiviti Nepal Pvt. Ltd.
Frontend Developer / Creative Designer · Kathmandu, Nepal
June 2018 – Dec 2021
  • Executed a comprehensive revamp of healthcare products within an Agile Scrum, employing ReactJS, HTML, CSS, PHP, and TypeScript (TS) to elevate user interface (UI) standards and high-quality code.
  • Designed custom healthcare icons, user flows, wireframes, and product screens using Figma, resulting in a 30% increase in user engagement and a 55% improvement in user experience (UX).
  • Engaged in cross-functional collaboration to refine UX and UI, generated app direction for stakeholders on web usability and accessibility best practices to promote compliance, and consistently exceeded expectations by adapting to shifting project priorities and delivering high-quality results on time.